Review Order Sync Logs in GWMS

Updated: 2026-05-28

1. Scenario

Order Sync Log shows platform-order sync results. After automatic sync or manual sync, check this page for success, failure, skipped orders, or no new orders.

Use this page when:

1. You want to confirm whether a manual sync task finished successfully.
2. A store is already authorized but you still do not see new orders and need to confirm whether data was pulled.
3. A platform-order sync failed and you need the failure reason.
4. You want to review which orders were successfully processed or skipped in a sync run.

Do not use this page when:

1. You want to start a sync task directly. Go back to GWMS-Ecommerce Platform Integration-Platform Orders.
2. You want to change platform-order content, store authorization, or platform SKU mapping. Use the related page instead.

2. Operation Guide

Prerequisites

Confirm the following before you start:

1. Your account can access GWMS-Ecommerce Platform Integration-Order Sync Log.
2. The target store has already completed platform authorization.
3. If you need to review a manual sync result, the sync task has already been submitted from GWMS-Ecommerce Platform Integration-Platform Orders.

Review flow

When troubleshooting order sync, check in this order:

1. Filter by target 【Store】.
2. Use 【Sync Type】 to distinguish manual sync from automatic tasks.
3. Use 【Sync Status】 to find failed records, or review the latest sync.
4. Open 【Details】 and check order count, order numbers, and failure reason.

2.1 Open Order Sync Log

Menu path: GWMS-Ecommerce Platform Integration-Order Sync Log

After you enter the page, you can filter logs by:

• 【Store】
• 【Sync Type】
• 【Sync Status】

The list shows fields such as 【Platform Type】, 【Store Name】, 【Sync Type】, 【Sync Status】, 【Order Count】, and 【Sync Time】.

Check the latest sync record first.

2.2 Filter and review sync records

When many logs exist, use store, sync type, or sync status filters first, then click 【Search】.

Recommended filter usage:

1. To review recent results for one store, select that store first.
2. To distinguish manually triggered runs from system-triggered runs, use 【Sync Type】.
3. To focus on abnormal tasks, filter 【Sync Status】 to failed first.

If you need to go back to the full list, click 【Reset】.

If the sync source is unclear, select only the store and review recent records by 【Sync Time】.

2.3 View sync details

In the operation column, click 【Details】 to open the full result of that sync run.

The detail dialog shows:

1. Platform type, store name, sync type, and sync status.
2. 【Total Orders】 and 【Execution Time】.
3. 【Data Start Time】 and 【Data End Time】 for automatic runs.
4. 【Sync Time】.
5. 【Failure Reason】 when the run failed.
6. 【Successful Order Numbers】 and 【Skipped Order Numbers】 when results are available.

Order numbers are shown as tags. When the list is long, the page shows only a few first and provides 【Show All】 to expand the rest.

How to read the detail result:

1. Success and 【Total Orders】 is greater than 0: search the order numbers in Platform Orders.
2. Success but 【Total Orders】 is 0: no new orders were returned.
3. Failed: check 【Failure Reason】 first.
4. 【Skipped Order Numbers】 has values: the orders usually already exist or do not need to be written again.

2.4 Delete logs you no longer need

If you only want to clean up old records, select one or more rows and click the top 【Delete】 button.

Steps:

1. Select one or more logs.
2. Click 【Delete】.
3. Confirm the deletion in the system prompt.

After deletion, the selected log records are removed from this page. This does not roll back platform orders that have already been synced into GWMS.

Do not delete recent logs while troubleshooting.

3. Notes

3.1 Sync type, sync status, and order count

• 【Sync Type】
  • 【Manual Sync】: usually created from 【Manual Sync】 on GWMS-Ecommerce Platform Integration-Platform Orders.
  • 【Automatic Task】: usually created by post-authorization sync or scheduled sync.
• 【Sync Status】
  • 【Success】: the sync run finished normally.
  • 【Failed】: the sync run did not finish normally. Open the detail dialog for the failure reason.
• 【Order Count】
  • 【Total】 in the list means how many orders were processed in that sync scope.
  • If the page shows Total: 0, the task itself succeeded but no new orders were found in that sync scope.

3.2 How to use it together with Platform Orders

1. After you submit 【Manual Sync】 in GWMS-Ecommerce Platform Integration-Platform Orders, you do not need to stay on that page and wait.
2. Once the task finishes, go to GWMS-Ecommerce Platform Integration-Order Sync Log to review the result.
3. If the log shows success but no new orders appear in Platform Orders, first check whether 【Total】 is 0.
4. If the log shows failure, resolve the issue described in the detail dialog and then retry the sync.

If the log succeeded but the order is not visible, check filters on the Platform Orders page.

3.3 How to read the result sections in the detail dialog

1. 【Successful Order Numbers】 are the orders that were written into GWMS or updated successfully in that run.
2. 【Skipped Order Numbers】 are the orders the task handled successfully but did not need to write again.
3. When many order numbers exist, the page provides 【Show All】. If the volume is very large, the page shows only the first 100 order numbers.
4. Manual-sync details focus on the result and sync time. Automatic-task details also show the processed data time range.

3.4 Common failure directions

Failure reasons are usually handled in these areas:

1. Authorization issue: check GWMS-Ecommerce Platform Integration-Platform Authorization.
2. Platform return issue: check the platform account, store status, and sync time range.
3. Order data issue: check exceptions in GWMS-Ecommerce Platform Integration-Platform Orders.
4. SKU issue: maintain mappings in GWMS-Ecommerce Platform Integration-Platform SKU Mapping.

4. FAQ

Q1: I just clicked 【Manual Sync】. Why does Platform Orders still look unchanged?

A1: Platform-order sync runs asynchronously. Wait a moment, then check GWMS-Ecommerce Platform Integration-Order Sync Log for the result.

Q2: The log shows 【Success】, but 【Total】 is 0. What does that mean?

A2: The task itself finished successfully, but there were no new orders in the selected sync scope. Common reasons include no new orders in the selected time range, an order number that did not match syncable data, or orders that had already been handled earlier.

Q3: Why do some detail dialogs show 【Data Start Time】 and 【Data End Time】, while others do not?

A3: Automatic tasks show the processed data time range. Manual sync details focus on the execution result, execution time, sync time, and order result.

Q4: If I delete a log, will it also delete orders that were already synced into GWMS?

A4: No. Deleting a log removes only the log record from this page. It does not delete platform orders already in GWMS, and it does not affect store authorization or platform SKU mapping.

Q5: Where should I start when a log has failed?

A5: Open 【Details】 and check 【Failure Reason】 first. If the issue is related to store authorization, review GWMS-Ecommerce Platform Integration-Platform Authorization. If the issue is part of order follow-up handling, review it together with GWMS-Ecommerce Platform Integration-Platform Orders.