GWMS Customer Quick Start

Last updated: 2026-04-13

1. Scenario

This quick start guide helps customers complete basic interface setup, understand home page entry points, and find the paths to subsequent inbound, inventory, and outbound operations after logging into GWMS for the first time.

It ensures that customers confirm their language, timezone, and menu entry points upon first login, avoiding incorrect timestamps or missing pages when looking up orders, creating orders, or reconciling inventory later.

Applicable scenarios:

• A customer account has just been provisioned and is logging into GWMS for the first time.
• The customer needs to familiarize themselves with the home page and menus before beginning formal business operations.
• Customer support or implementation staff need a ready-to-forward "what to do after first login" guide for customers.

Not applicable scenarios:

• If you already have a specific business goal — such as creating an inbound forecast, viewing inventory, or submitting an outbound order — go directly to the relevant feature documentation.
• If you need to initialize products, SKUs, and opening inventory, first refer to Initial Setup.

2. Instructions

Prerequisites

Please confirm the following before starting:

1. You have a valid customer account and password.
2. The account has been assigned common customer-side menu permissions. If the left menu is empty or missing business modules after login, contact your implementation team or administrator.
3. You have confirmed your primary warehouse and timezone for cross-referencing home page times and business data later.

2.1 Confirm System Language After First Login

Menu location: Language switcher in the top-right corner of the page

1. After logging into GWMS, locate the language icon in the top-right corner.
2. Click the language icon. The system expands the language list.
3. Select the language that matches your preference, such as 中文, English, or Français.
4. After switching, confirm that the left menu and page titles are displayed in the target language.

2.2 Confirm Business Timezone

Menu location: Timezone switcher in the top-right corner of the page

1. Check the current timezone displayed in the top-right corner.
2. Click the timezone dropdown and select the timezone that matches your business reconciliation habits.
3. After switching, re-check the time displayed at the top of the home page to confirm it is showing in the target timezone.

2.3 Understanding the Home Page and Left Main Menu

Menu path: GWMS-Home

1. After login, you enter the home page by default.
2. Review the statistics cards on the home page — Total Inventory, Available Inventory, In-Transit Inventory, Pending Shipment, Shipped, etc. — to quickly assess current inventory status and business backlog. Click a card to jump directly to the corresponding feature.
3. The left menu provides common entry points for subsequent operations. Key customer-side entries include:
   • GWMS-Product Management: Maintain products and SKUs.
   • GWMS-Inbound Management: Create inbound forecasts and view inbound progress.
   • GWMS-Inventory Operations: View inventory, initiate stock counts, and set inventory alerts.
   • GWMS-Outbound Management: Submit outbound orders and view outbound status.
   • GWMS-Customer Management: View account list and account transactions.
   • GWMS-Quotation & Business: View quotation sheets and corresponding businesses.
   • GWMS-Returns: Claim returns, re-stock, initiate destruction, etc.
   • GWMS-Billing: View monthly statements and transaction details.
   • GWMS-System Management: Manage sub-accounts, roles, organizational structure, departments, etc.
   • GWMS-System Configuration: Manage ERP authorization and API authorization.
   • GWMS-E-Commerce Integration: Manage e-commerce platform authorization, SKU mapping, orders, etc.

2.4 Proceed with First Batch of Business Operations in Recommended Order

When going live on the customer side for the first time, we recommend proceeding in the following order:

1. If products, SKUs, and opening inventory are not yet ready, start with Initial Setup.
2. When you need to formally notify the warehouse to receive goods, go to Create Inbound Forecast (before this, go to Account List to top up).
3. After goods arrive at the warehouse, go to My Inventory to view in-warehouse status. When spot-checking inventory is needed, refer to Create Stock Count and My Stock Counts.
4. When you need to set inventory alerts, go to Inventory Alerts.
5. When you need to arrange customer order outbound, choose based on your actual business:
   • Create Outbound Order (Channel Label)
   • Create Outbound Order (Upload Label)
   • Submit Outbound Order
   • Cancel Submission

3. Supplementary Notes

3.1 First Login

• Timezone: Affects the time displayed at the top of the home page and subsequent business time interpretation. When collaborating across countries, we recommend unifying timezone first, then reviewing document times.

3.2 What the Home Page Is Best For

The home page is best suited for "quick checks" and "finding entry points" — not as a replacement for formal business pages.

For example:

• To see if there is a current business backlog, start by viewing the home page statistics cards.
• To handle specific business operations, still navigate through the left menu to the corresponding page.
• To review inventory details, stock count results, or outbound order data, go to the specific list page.

3.3 Menus and Data May Vary by Permission

The visible menus, home page statistics cards, and warehouse scope may differ between customer accounts.

If you find that:

• A menu mentioned in the documentation is not visible on your account.
• A statistics card that a colleague can see is not displayed for you.
• The warehouse dropdown is missing an expected warehouse.

Contact your implementation team or administrator to confirm permissions first, rather than repeatedly creating orders or switching browsers for troubleshooting.

4. FAQ

Q1: What should I do first after logging in for the first time?

A1: First confirm the language and timezone in the top-right corner, then check that the left menu is complete. If products, SKUs, and opening inventory are not yet ready, start with Initial Setup. If basic data is already complete, continue in the order of inbound, inventory, and outbound.

Q2: I switched language or timezone, but the page doesn't seem to have changed. What should I do?

A2: First confirm that you actually selected the target language or timezone. If the page still hasn't changed, record the current page, account, and screenshots before and after switching, then contact your implementation team or administrator.

Q3: I can't see certain menus after login. Is there a system issue?

A3: Not necessarily. Customer-side menus typically vary based on account permissions and warehouse scope. We recommend first confirming whether the account has been assigned the corresponding module permissions. If other accounts under the same customer can see that menu, contact your implementation team or administrator to add the permission.