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Create Dropship Orders in GWMS ​

1. Scenario ​

This guide applies when customers create outbound orders, submit outbound orders, or cancel outbound orders (intercept outbound orders) in GWMS-Outbound Management-Dropshipping.

2. Steps ​

Prerequisites ​

Please confirm the following before you start:

  • Your account can access GWMS-Outbound Management-Dropshipping and click 【Add】.
  • The shipping warehouse, business type, recipient information, and SKU quantities are ready.
  • Available shipping channels have been configured for the current warehouse and business type.

2.1 Open the creation page ​

Go to GWMS-Outbound Management-Dropshipping and click 【Add】.

Open the Dropshipping list and click Add to open the creation page

2.2 Select shipping warehouse and business type ​

Select the following fields:

  • 【Shipping Warehouse】
  • 【Business】

【Platform Order No.】 is optional.

Select shipping warehouse

2.3 Fill in recipient information ​

There are 2 ways to fill in recipient information:

  • Method 1: Paste the name, phone number, address, and other recipient information into the text box on the left, then click AI Parse and Fill. If the parsed information is incorrect, edit it manually.

Fill in recipient information by AI parsing

  • Method 2: Enter recipient information manually.

Fill in recipient information manually

2.4 Add SKUs ​

Click 【Add SKU】 to start selecting SKUs.

Click Add SKU

Select SKU

Enter SKU quantity

2.5 Select shipping channel ​

Shipping channels are divided into Self Pickup and Non-Self Pickup.

  • Non-Self Pickup channels usually allow the system to obtain the shipping label.

Select a non-self-pickup channel

  • Self Pickup channel codes usually end with "_A". You need to upload the shipping label and enter the tracking number.

Select a self-pickup channel and upload label

2.6 Shipping rate quote (optional) ​

If you need to purchase a shipping label, you can get a rate quote first.

Rate quote

Select rate quote channel

2.7 Select signature service (optional) ​

When a Non-Self Pickup channel is selected, supported signature options are displayed. If no options are displayed, signature service is not supported for the channel.

Options include:

  • 【Direct Signature】
  • 【Indirect Signature】
  • 【Adult Signature】
  • 【No Signature Required】

Signature service options

2.8 Save ​

Click 【Save】 at the bottom of the page to save the order.

Click Save to finish creating the outbound order

The save rules on this page include:

  • If no channel is selected, GWMS prompts 【Please select a channel】.
  • If no SKU is added, the page prompts 【Please add SKU】.
  • After the order is created successfully, GWMS shows 【Added successfully】.
  • A new order is created in 【Draft】 status by default.

2.9 Submit to warehouse ​

After the order is saved, it is still in "Draft" status. Submit the order so the warehouse can start processing it.

Submit to warehouse

2.10 Intercept order (cancel order) ​

If the order no longer needs to be shipped, such as when the buyer cancels the order, intercept the submitted order by clicking the cancel button.

  • Only orders that have not been waved can be canceled.
  • After cancellation succeeds, the order returns to "Draft" status.

Intercept order

4. FAQ ​

Q1: Why can't I select a shipping channel?

A1: Contact warehouse customer service to enable the channel.

Q2: When is the shipping label obtained?

A2: After submission, GWMS obtains the shipping label asynchronously. There may be a delay. Check again later. It is usually completed within 10 minutes. After the label is obtained successfully, the tracking number is returned and can be viewed in the list. If it fails, the failure message is displayed.

Last updated: 2026-06-03