Query Customer Account Transactions in GWMS

Updated: 2026-05-21

1. Scenario

Account Transactions is used to view every account balance change by customer. Warehouse or administrator users can query top-up postings, inbound deductions, outbound deductions, storage deductions, and other records. The page is also used for reconciliation by checking the balance before and after each transaction.

Applicable scenarios:

• Check why a customer's balance changed.
• Find whether one top-up was posted.
• Trace a deduction to an inbound, outbound, or storage business.
• Export transaction records for finance or customer reconciliation.

Not applicable:

• Directly editing account transactions.
• Replacing the recharge audit process.
• Maintaining business quotation rules.

2. Operation Guide

Prerequisites

Please confirm the following before you start:

1. Your account can open GWMS-Customer Management-Account Transactions.
2. Prepare the customer name, business order number, transaction number, or approximate time range.
3. If you need to export, confirm that your account has export permission.

2.1 Open Account Transactions

Menu path: GWMS-Customer Management-Account Transactions

1. Sign in to GWMS.
2. Expand Customer Management.
3. Click Account Transactions.

The page supports these filters:

• Customer Name
• Business Order No.
• Transaction No.
• Currency
• Business Type
• Transaction Type

The current list displays fields including:

• Account ID
• Customer Name
• Transaction No.
• Currency
• Amount
• Before Balance
• After Balance
• Business Type
• Transaction Type
• Remark
• Created Time

2.2 Search Transactions

Use filters to narrow the result:

• Reconcile by customer: select Customer Name.
• Trace by business order: enter Business Order No..
• Trace a specified transaction: enter Transaction No..
• View one type of business: select Business Type.
• View only income or expenses: select Transaction Type.

Click Search after setting filters. Click Reset to clear conditions and query again.

2.3 Understand Balance Changes

Focus on these fields:

• Amount: the transaction amount.
• Before Balance and After Balance: used to judge the balance difference before and after posting.
• Business Type and Transaction Type: used to understand where the transaction came from.

Common examples:

• Business Type = Recharge and Transaction Type = Income: the top-up was approved and posted.
• Business Type = Inbound, Outbound, or Storage Rent and Transaction Type = Expense: the related business fee was deducted.

If Remark contains a business order number, such as inbound IN-... or outbound ..., return to the corresponding module for further verification.

2.4 Export Account Transactions

If you need to share data with finance, customers, or internal teams, click Export.

After clicking Export, the page displays Downloading data, please wait, and the browser downloads an accountTransactions_timestamp.xlsx file. If the download fails, GWMS prompts File download error, please contact administrator!.

The export file is used for transaction tracing. Common fields include Account ID, Customer Code, Transaction No., Third-Party Transaction No., Currency, Amount, Before Balance, After Balance, Business Type, Transaction Type, Transaction Status, and Remark. Some fields shown in the page list, such as Customer Name and Created Time, are mainly used for page query and display. Use the downloaded file as the final export reference.

If your account does not have Account Transactions export permission, the Export button is usually not displayed.

3. Additional Notes

3.1 Common Transaction Types

• Income: money flows into the customer's account, commonly from top-up posting.
• Expense: money is deducted from the customer's account, commonly from inbound, outbound, storage, or other service fees.

When investigating abnormal account changes, do not only look at whether Amount is positive or negative. Use Business Type and Remark to identify the fee source.

3.2 Account List vs. Account Transactions

Account List shows the current result. Account Transactions shows the change process.

Common reconciliation sequence:

1. Check the current balance in GWMS-Customer Management-Account List.
2. Query recent changes in GWMS-Customer Management-Account Transactions.
3. If top-up is involved, check GWMS-Customer Management-Recharge Audit for the review status.

3.3 How to Use Remark

Remark often contains business context such as top-up notes, inbound order numbers, or outbound order numbers. When troubleshooting, this field is often more useful than the amount alone.

4. FAQ

Q1: A customer says the balance is wrong. Which page should I check first?

A1: First check the current balance in GWMS-Customer Management-Account List, then query recent changes in GWMS-Customer Management-Account Transactions to determine whether the issue is an unposted top-up or a deducted business fee.

Q2: How do I quickly find one top-up posting?

A2: Search by Transaction No. first. If the transaction number is not available, set Business Type to Recharge, then narrow the result with Customer Name and Created Time.

Q3: There is a deduction, but I do not know which business order caused it. What should I do?

A3: Check whether Remark contains an inbound order number, outbound order number, or other business identifier. Then return to the corresponding module for verification. If the remark is not enough, use Created Time and Business Type to continue narrowing the scope.

Q4: Can account transactions be manually modified?

A4: Account Transactions are mainly used for query and reconciliation. They should not be directly modified. If an abnormal record is found, keep the customer name, transaction number, business order number, and screenshots, then contact the administrator or technical support for investigation.