Query Customer Account Transactions

Updated: 2026-08-10

1. Scenario

Account Transactions is used to review every balance change on a customer account.

This article is suitable for warehouse teams, support teams, and finance teams that need to verify top-up postings, business charges, reversal corrections, or balance exceptions.

2. Operation Guide

2.1 Open Account Transactions

Menu path: GWMS-Customer Management-Account Transaction

Legend: 1. Account Transaction tab; 2. filter area; 3. export entry; 4. transaction list.

After you open the page, search for the target customer or transaction first, then review the balance change and related source record.

3. Search Transactions

Common ways to search:

• If you know the transaction number, search by Transaction No..
• If you know the business order, search by Service Order No..
• If you need to verify one customer balance, select the customer and narrow the time range.
• If you only need top-ups, charges, or reversals, filter by Business Type or Transaction Type.

Click Search after setting the filters. Click Reset when you want to start a new search.

4. View Transaction Details

Click the Transaction No. to open Account Transaction Details.

Focus on these three points in the detail panel:

• Whether the amount is income or expense.
• How the balance changed before and after the posting.
• Whether the record came from a top-up, a business charge, or a reversal.

If you are using a warehouse account, you can also click the account number in the Customer column to open the related account details directly.

Legend: 1. Open account transaction details; 2. review transaction number, amount, and income or expense direction; 3. review balance movement; 4. review source and reversal links.

5. Trace Source Records

You can continue tracing the source from both the list and the detail panel.

• If the source is a top-up, click the source record to open Funding Record Details.
• If the source is a business charge, click the source record to open Business Transaction Details.
• Use the inline copy buttons when you need to copy the transaction number, source record number, or service order number.

Legend: 1. Open account transaction details; 2. click the source record; 3. confirm the source type and source record in related information.

6. Check Reversal Links

A reversal is a transaction created to offset an earlier transaction in the opposite direction.

When you see the Reversal business type, you can open the linked transaction number to review the original transaction. If the original transaction shows a Reverse Transaction, you can also trace back in the other direction.

When you investigate a balance exception, review the original transaction first and then the reverse transaction to confirm that the amount and balance movement match on both sides.

Legend: 1. Review the reverse transaction number and direction; 2. confirm the balance movement after reversal; 3. review the original transaction and source record.

7. Export Transactions

Click Export to download the current search result.

The file name format is accountTransactions_timestamp.xlsx.

It is best to narrow the search range before exporting so the file only contains the transactions you need.

8. Additional Notes

8.1 How to Read Amount and Balance

• Income is shown as +amount.
• Expense is shown as -amount.
• Each row also shows the currency.
• Balance Before Change and Balance After Change are the fastest way to confirm how this transaction changed the account.

8.2 How to Use It with Account List

Account List shows the current balance. Account Transactions shows how the balance changed.

Common review order:

1. Open GWMS-Customer Management-Account List to check the current balance.
2. Open GWMS-Customer Management-Account Transactions to review the latest changes.
3. If the change came from a top-up, continue with the top-up review record.
4. If the change came from a charge, continue with the business transaction details.

8.3 Warehouse Accounts and Customer Accounts See Different Scopes

• Warehouse accounts can filter by Customer and can view the customer name and account number in the list.
• Customer accounts only review their own transactions, so they do not need a customer filter.

8.4 When to Use the Page and When to Export

The page is better for tracing source records and reversal links.

The export file is better for reconciliation, filing, and offline review.

9. FAQ

Q1: How do I quickly find one top-up posting?

A1: Search by the transaction number first. If you do not have it, narrow the result by customer, time range, and the Top-up business type, then open the source record to confirm the posting.

Q2: What does a reversal transaction mean?

A2: It means this transaction was created to offset an earlier one. Open the linked transaction to confirm that the original transaction and the reversal transaction match.

Q3: Why can I only see a source number on some rows but cannot open it?

A3: The current page only provides detail links for top-up records and business transactions. If a row has no detail link, copy the transaction number, source record number, or service order number and continue checking in the related page.

Q4: A customer says the balance is wrong. Where should I start?

A4: Start with the current balance in Account List, then review the latest changes in Account Transactions. Pay special attention to top-up postings, business charges, and reversal records.