Use the GWMS Service Guide

Updated: 2026-05-20

1. Scenario

Definition: The GWMS Service Guide is the page where the warehouse reviews standard service items and maintains default charge nodes for each business type.

Purpose: Before you prepare a predefined quotation or a customer quotation, you can use this page to confirm the current service items, base price, additional fee, and charge description.

Applicable scenarios:

• Check the standard charge structure for a business type before creating a quotation.
• Review which service items are enabled under the current business tab.
• Update the name, price, additional fee, or description of a charge node.

Not applicable:

• If you need to create a quotation for a specific customer, use the quotation pages instead of the service guide.
• If you need to make a quotation effective for a customer, complete that action in the quotation workflow.

2. Operation Guide

Prerequisites

Please confirm the following before you start:

1. Your account can open GWMS-Quotation and Business-GWMS Service Guide.
2. You know which business tab you need to maintain, such as Drop Shipping, Stock Transit, Container Unloading and Transfer, Labeling and Relabeling, or Return Processing.
3. If you plan to change a price rule, confirm the new charging standard with the business or finance owner first.

2.1 Open the GWMS Service Guide

Menu path: GWMS-Quotation and Business-GWMS Service Guide

1. Sign in to GWMS.
2. In the left navigation, expand Quotation and Business.
3. Click GWMS Service Guide.
4. The page opens with the current service guide title, such as 2025 GWMS Service Guide.

System result:

• The page displays business tabs at the top.
• The selected tab shows the charge groups and service items for that business type.

2.2 Switch the business tab and review service items

1. Click the business tab you want to review.
2. Read the business description below the tab to confirm you are on the correct service guide.
3. Review the visible charge groups and service items on the page.

You can usually review the following information in each row:

• Service item name
• Base price
• Additional fee
• Charging range or tier
• Description or charging note

Result: You can confirm whether the current service structure is suitable for the quotation you want to prepare next.

2.3 Open the Edit Node dialog

1. Stay on the required business tab.
2. Click the blue service item name, for example Unloading Fee.
3. The system opens the Edit Node dialog.

System result:

• The dialog shows editable fields for the current charge node.
• If you do not want to keep the dialog open, click X to close it without saving.

2.4 Update the charge node and save

1. In the Edit Node dialog, update the fields you need.
2. Check Category Name.
3. Check or update Price.
4. Check or update Additional Fee.
5. Update Description if the charging rule or note needs to change.
6. Click Save.

System result:

• After the save succeeds, the dialog closes.
• The updated value is shown on the current business tab.

2.5 Verify the updated result

1. Return to the service guide page after saving.
2. Check the current business tab again.
3. Confirm that the item name, price, additional fee, or description now shows the expected value.

Result: The service guide is updated and can be used as the current reference for quotation preparation.

3. Additional Notes

3.1 Common business tabs

Business tab	Usage
Drop Shipping	Orders are shipped directly from warehouse stock to end customers.
Stock Transit	Goods are stored first and then transferred to another destination later.
Container Unloading and Transfer	Goods are unloaded from a container and reassigned for onward transfer.
Labeling and Relabeling	Labels are added or replaced before storage or fulfillment.
Return Processing	Returned goods are received, checked, stored, destroyed, or prepared for the next action.

3.2 Editable fields in Edit Node

• Category Name: The display name of the current charge node.
• Price: The base charging amount for the node.
• Additional Fee: The surcharge charged on top of the base price.
• Description: The rule note, service boundary, or business remark shown on the service guide.

3.3 Impact of changes

• Changes on this page update the standard service guide reference.
• After you change a node, review related predefined quotations or customer quotations if they depend on the old price.
• If the new rule must be used for customer billing, continue the update in the quotation process.

4. FAQ

Q1: Why can I see the service guide page but cannot change the data?

A1: Your account may only have permission to view the guide. If clicking a service item does not open Edit Node, ask the administrator to check your quotation and business permissions.

Q2: What should I do if I changed the wrong price?

A2: Open the same business tab again, click the same service item, correct the value in Edit Node, and click Save. Then review the affected quotation records if they already referenced the old value.

Q3: Can I use this page to make a customer quotation effective?

A3: No. This page is for maintaining the standard service guide. Use the quotation workflow when you need to issue, approve, or activate a quotation for a customer.