Handle Inbound Exception Statuses in GWMS

1. Scenario

Inbound exceptions can happen when actual received quantity differs from the forecast, remaining goods will not arrive, a long-tail carton is missing, or the order cannot continue.

GWMS provides two status actions:

• 【Mark Fully Received】: move a 【Partially Received】 order to 【Fully Received】 so that received goods can continue to putaway.
• 【Force Completion】: close the inbound order. After force completion, receiving and putaway cannot continue.

This guide is for warehouse supervisors, exception handlers, or warehouse users with the required permissions. Ordinary receiving differences should first be recorded during receiving with actual quantity and exception information.

2. Steps

Prerequisites

• Your account can access GWMS-Inbound Management-Inbound Forecast.
• Your account has the required permission.
• The physical goods status has been confirmed on site.
• The customer, customer service team, or warehouse supervisor has confirmed the handling decision.
• Evidence has been kept, such as receiving records, exception quantity, remarks, photos, customer confirmation, or internal approval.

2.1 Choose the right action

Scenario	Recommended action
Remaining goods will not arrive, but received goods still need putaway	Mark Fully Received
The inbound order must stop and will not continue receiving or putaway	Force Completion
Current receiving has shortage, damage, or wrong items	Record receiving exception first
Customer may still send the remaining goods	Keep Partially Received and wait for further receiving
Order data is wrong and receiving has not started	Edit or recreate the inbound forecast first

2.2 Mark Fully Received

Use 【Mark Fully Received】 when an order is in 【Partially Received】 status and the remaining unreceived quantity will no longer be waited for.

Steps:

1. Go to GWMS-Inbound Management-Inbound Forecast.
2. Find the target inbound order.
3. Click 【More】 in the action column.
4. Click 【Mark Fully Received】.
5. GWMS asks you to confirm the operation.
6. After confirmation, the order status changes to 【Fully Received】.

After completion, review exception quantity in order details or receiving records, then continue putaway for the goods that were actually received.

2.3 Force Completion

Use 【Force Completion】 when the inbound order cannot continue and will no longer be received or put away.

Steps:

1. Go to GWMS-Inbound Management-Inbound Forecast.
2. Find the target inbound order.
3. Click 【More】 in the action column.
4. Click 【Force Completion】.
5. GWMS warns that the current inbound order will be force completed and subsequent operations cannot continue.
6. After confirmation, the order status changes to 【Force Completion】.

After force completion, do not continue receiving or putaway on this order. If goods arrive later, follow warehouse rules to create a new inbound forecast or handle an exception entry process.

2.4 Review exception information

Before and after handling exception status, check:

• GWMS-Inbound Management-Inbound Forecast: forecast quantity, received quantity, and exception quantity.
• Inbound order details -> 【Receiving / Putaway Status】: SKU-level received, pending receiving, pending putaway, and exception quantities.
• GWMS-Inbound Management-Receiving Records: exception quantity and exception information by receiving transaction.
• GWMS-Inbound Management-Putaway Records: whether received goods have already been put away.

3. Risk Notes

3.1 Impact of Mark Fully Received

Mark Fully Received changes the order status so that it can continue to putaway. It does not create stock for goods that were not physically received, and it does not replace exception remarks.

Before using it, confirm:

• The remaining unreceived quantity will no longer be waited for.
• The reason has been recorded.
• Putaway will only process goods actually received.

3.2 Impact of Force Completion

Force Completion terminates the order. After confirmation, the order cannot continue later operations.

Before using it, confirm:

• No further receiving is needed.
• No further putaway is needed.
• Inventory, fees, customer communication, and internal approval have been handled.
• Any received but not putaway goods have a confirmed handling plan.

3.3 Do not replace receiving exception records with status actions

Shortage, damage, wrong shipment, and box number mismatch should first be recorded during receiving. Status actions only move or close the process; they do not explain the exception reason.

4. FAQ

Q1: When should I use 【Mark Fully Received】?

A1: Use it when the order has been partially received, the remaining goods will no longer arrive, and the received goods still need putaway.

Q2: When should I use 【Force Completion】?

A2: Use it when the inbound order must stop and will not continue receiving or putaway.

Q3: What if remaining goods arrive after force completion?

A3: Do not continue on the force-completed order. Create a new inbound forecast or follow the warehouse exception process.

Q4: Does Mark Fully Received create stock for missing goods?

A4: No. Inventory should be based on actual receiving and successful putaway. Mark Fully Received only changes process status.

Q5: Who should use these actions?

A5: These actions should usually be limited to supervisors, exception handlers, or accounts with the required permission.

Updated: 2026-06-01