Receive Inbound Goods in GWMS

1. Scenario

Receiving records goods that have actually arrived. GWMS updates the order to partially or fully received. The current English status labels are 【Partial】 and 【Done】 respectively; 【Done】 here does not mean that putaway is complete.

This guide is for warehouse operators handling approved inbound orders. The page provides 【Receive goods by SKU】, 【Receive goods by box】, and 【Receive pallets】. Pallet-only orders have 【Receive pallets】 selected and the other two modes disabled. This guide does not cover PDA or return receiving.

2. Steps

Prerequisites

• Your account can access GWMS-Inbound Management-Inbound Forecast.
• Your account has receiving permission.
• The target order is in 【Pending Storage】 or 【Partial】 status, meaning pending or partially received.
• Goods have been counted on site. For boxes, prepare box counts, dimensions, and weight. For pallets, prepare actual pallet counts for each SKU and full-pallet dimensions and weight.
• The customer has an active account for the warehouse. If not, GWMS may prompt that the customer account is not open and receiving cannot continue.
• If the site uses a scanner or box label number to locate the order, open GWMS-Inbound Management-Scan Receiving first, then continue to the receiving page.

2.1 Find the order to receive

Go to GWMS-Inbound Management-Inbound Forecast. Search by order or tracking number and click 【Receiving】 on the target order in 【Pending Storage】 or 【Partial】 status.

Legend (follow the red arrows):

1. The 【Inbound Management-Inbound Forecast】 menu.
2. Enter the 【Tracking No.】 filter.
3. Click 【Search】 and check the result's order number and status.
4. Click the row's 【Receiving】 action.

You can also use 【Scan Receiving】 in the left menu shown in the image. Scan or enter an inbound order or box label number, check the order, and click 【Start Receiving】 to reach the same page. Locate pallet-only orders by inbound order number; no placeholder box is needed. If no order is found, check the number, warehouse, account access, and approval status.

2.2 Check the mode and enter this receipt's quantity

The page provides 【Receive goods by SKU】, 【Receive goods by box】, and 【Receive pallets】. Pallet-only orders have pallet mode selected and the other modes disabled. Other orders also retain an already assigned mode.

1. Check the order number, warehouse, and forecast quantity.
2. Select only SKUs that have actually arrived and enter this receipt's actual count. Pallet rows count pallets and display numbers without repeating the unit.
3. Check the current and remaining totals, then click 【Confirm Receipt】.

Legend (page regions):

1. Receiving modes: a pallet-only order is fixed to 【Receive pallets】.
2. The current receipt: only Pallet-45 is selected, with quantity 6. Pallet-50 has not arrived and is unselected.
3. The summary: 6 pallets in this receipt and 4 still unreceived.
4. The 【Confirm Receipt】 action.

This order forecasts six Pallet-45 pallets and four Pallet-50 pallets. Receive only the six that arrive first; keep the other four pending. A count of 6 means six pallets, not six individual items inside them.

Ordinary SKU receiving also submits selected rows and actual counts. In box mode, check box numbers, exceptions, dimensions, and weight. Do not increase received quantities merely to clear a difference.

2.3 Complete product maintenance

【Save Receiving】 opens after confirmation. Products requiring maintenance need actual length, width, height, and weight. For a pallet SKU, enter the full pallet's specifications and weight.

Legend (maintenance regions):

1. Select products needing maintenance and enter actual dimensions and weight. 【Apply】 copies declared values; check them against on-site measurements before using them.
2. The 【Metric】, 【Imperial】, and 【Skip】 controls.
3. Click 【Next Step】 after completing maintenance.

Use 【Skip】 only when the warehouse does not require measurements for this receipt and the existing information is accurate. GWMS asks you to confirm using existing product information for billing. Return to maintenance if information is missing or does not match the goods.

2.4 Check receiving information and save

For pallet-only orders, 【Receiving Information】 uses the actual count automatically. No duplicate pallet count, box count, or manual re-palletizing quantity is required.

Legend (confirmation regions):

1. The read-only pallet count is 6. Its label is currently blank in English. Go back to check the receipt rows if the number is wrong.
2. The current receipt contains six pallets and one SKU type.
3. Click 【Confirm】 to save after checking.

Re-palletizing currently uses one billing unit per pallet: six pallets give six billing units, regardless of the items inside them. See section 3.3 for fees.

Ordinary piece- and box-based orders still require the container, box, or unloading quantities shown on their page. Container arrivals use container counts; loose-carton arrivals use box counts. GWMS asks for confirmation if manual adjustments differ from the receiving details.

2.5 Check the result and continue

After saving succeeds, GWMS refreshes the quantities. The first six pallets leave four unreceived, so the order becomes 【Partial】. You can put away the six received pallets and return to receiving when the rest arrive. This page has no direct undo action; check the batch records and follow the warehouse correction process if quantities are wrong.

Check the batch in 【Receiving Records】. Receiving all goods changes the status to 【Done】, which does not mean putaway is complete. Completion result: the receipt record exists, and actual received and remaining quantities match the goods on site.

3. Notes

3.1 Receiving modes

• 【Receive goods by SKU】: shows SKU-level received and remaining quantities. Only rows with remaining quantity can be selected.
• 【Receive goods by box】: shows box-level quantities, exceptions, dimensions, and weight.
• 【Receive pallets】: accepts pallet SKUs and counts pallets. Pallet-only orders cannot switch to another mode. Standard and non-standard pallet SKUs can share an order; mixing piece-unit and pallet-unit SKUs in a pallet forecast is not supported.

3.2 Status changes after receiving

If some quantity remains unreceived, the order becomes 【Partial】. Once all quantities are received, it becomes 【Done】. Box mode checks remaining boxes, SKU mode checks remaining SKU quantities, and pallet mode checks remaining pallets.

For a first receipt of six pallets with four still pending, do not mark the entire order fully received or force-complete it merely to finish the first batch.

3.3 Pallet receiving fees

Standard and non-standard pallets share the 【Pallet】 billing category. GWMS uses each SKU's classification and the effective quotation for the business. Non-standard price differences are applied as surcharges; the operator does not choose a fee rule for each row.

Quotation maintainers can refer to Predefined Quotation and use full mode to review base prices and surcharges. Keep one pallet rule for unloading and one for re-palletizing, with the non-standard classification as the surcharge condition for both. Re-palletizing retains its per-piece billing unit.

Fee	Quantity for pallet-only orders	Non-standard treatment
Unloading fee	Pallets actually received in this receipt	Apply the quotation's surcharge to non-standard pallets
Cargo Re-palletizing Fee	Actual received pallets, currently one billing unit per pallet	Use the same non-standard classification and apply the surcharge to non-standard billing units

For example, suppose a quotation has an unloading base price of 7.5 per pallet plus 7.5 per non-standard pallet, and a re-palletizing base price of 0 per billing unit plus 0.5 per non-standard unit. Receiving three standard and two non-standard pallets gives an unloading fee of 5 × 7.5 + 2 × 7.5 = 52.5 and a re-palletizing fee of 5 × 0 + 2 × 0.5 = 1. The effective quotation determines currency and prices; these are example rates, not universal charges.

If classification is pending, complete the full-pallet dimensions and weight or check the warehouse information. Do not treat an unclassified pallet as standard. Ask an authorized user to review the quotation, classification information, and receiving record when a generated fee is in question. Updating product information does not automatically revise historical billed charges.

3.4 Check receiving results and exceptions

After receiving is saved, use these places to check the result:

• GWMS-Inbound Management-Inbound Forecast: the list shows received quantity, forecast quantity, and exception quantity for a quick check.
• Inbound order details -> 【Receiving / Putaway Status】: search by SKU, name, or GSKU to check received, pending receiving, pending putaway, and exception quantities.
• GWMS-Inbound Management-Receiving Records: check each receiving transaction. If there was an exception, the record shows exception quantity, reason, and remarks.

To trace exceptions by receiving transaction, SKU, or box, refer to the Receiving Records guide. To mark a partially received order as fully received or close an order, refer to the Inbound Exception Status guide.

4. FAQ

Q1: Why can I not switch receiving modes?

A1: Pallet-only orders are fixed to 【Receive pallets】, with the other modes disabled. Other orders also keep an already assigned receiving mode.

Q2: Why does GWMS open product maintenance after I click 【Confirm Receipt】?

A2: GWMS detected products that need actual dimensions or weight. Complete product maintenance first, then continue to the receiving information step.

Q3: What happens if I skip product maintenance?

A3: GWMS continues receiving with the existing product information. This may affect billing or later warehouse handling if the existing dimensions or weight are inaccurate.

Q4: Why does GWMS say repeated receiving is not allowed?

A4: In box mode, GWMS checks whether a box has already been received. If it has, check whether another user has already submitted receiving for the same box.

Q5: What should I do if the customer account is not open?

A5: Ask the administrator to open or initialize the customer account for the warehouse before continuing receiving.

Q6: Can I save receiving when the actual quantity differs from the forecast?

A6: Record what actually arrived. For separate arrivals, submit only the rows and quantities in this batch and keep the rest pending. For shortages, damage, or other differences, review the order's receiving/putaway details and receiving records, then follow the warehouse's exception process. Do not increase the received quantity merely to clear a difference.

If a SKU is missing from the forecast, quantity exceeds the forecast, or full-pallet specifications have changed, check the forecast and warehouse exception requirements before continuing. Do not change SKU units or create placeholder box groups to bypass pallet-order restrictions.

Q7: Why are pallet and re-palletizing quantities not entered manually?

A7: Pallet-only orders calculate them from the selected rows and actual pallets received. Re-palletizing currently uses one billing unit per pallet, not the number of items inside. If the quantity is wrong, return to check the selected rows and actual received counts.

Q8: Can I put away six received pallets before the remaining four arrive?

A8: Yes. The order remains partially received. Use its available 【Putaway】 action or 【Scan Putaway】 for the received goods, then return to receiving when the remaining four arrive. The whole order completes only after all goods are received and put away.

Updated: 2026-10-28